CUSTOMER ASSISTANCE
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Welcome to the JaNae B Beauty and Body Bar Assistance page
Here you can reference our policies and frequently asked questions.
If you need any further assistance for anything not listed on this page our Customer Service Team will be happy to assist you.
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ORDER PROCESSING
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How long is shipping?
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Shipping takes between 3-7 business days.
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Where on the body can you put the oil?
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Personally I place the oil on my wrists, behind my ears, my neck and on my clothing for a lasting scent ( I would not recommend using on your private areas). For men it can also be used on the beard area.
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Which payment methods can I use?
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We accept the following payment methods:
Visa, MasterCard, American Express, Diners, Discover, JCB and Union Pay.
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We also accept a selection of fast & convenient payment methods allowing you to purchase without entering your credit card details on the website. Your account will be charged once the order is completed. These include: Paypal, Apple Pay, Amazon Pay and Google Pay.
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SHIPPING
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Is shipping included?
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No. The shipping fee rate is $8.00
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How long do the products lasts?
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-All oils can lasts you, it depends on each person's usage because a little goes a long way. I would say 6 months to a year.
-All soaps should last you up to 3 weeks or more.
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Bar soaps dry out my skin, will yours do the same?
While all skin types are different, some people have natural moisture in their skin and do not need any added. Others may need moisture after use of product. All soaps are made with vegan ingredients, so their are no harsh chemicals to damage the skin.
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Can I use your products on my children?
Yes. while making all products I used it on myself, family members and my own son.
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Where should I store my products?
We recommend storing in a cool area.
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RETURNS AND EXCHANGES
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What is your return policy?
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All sales are final, due to the nature of the body products we cannot accept returns for sanitary reasons. But a refund is negotiable in the case of allergic reactions or any damages with the proper proof.
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FOR ANY QUESTIONS THIS PAGE COULDN'T ANSWER PLEASE CONTACT US
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